At Silk Road Studios, we strive to provide high-quality services in media, content creation, and academic programs. This policy outlines the conditions under which refunds and cancellations are handled for services and payments made through our official website or subdomain.
1. Service-Based Nature
All payments made on this site are for services such as:
- Admissions to courses
- Workshop or event participation
- Content production or creative services
Once a service is delivered or initiated, refunds are not applicable, except in exceptional cases as mentioned below.
2. Cancellation Policy
- You may request to cancel a service or course enrollment within 24 hours of payment, provided the service has not already commenced.
- Cancellation requests must be made via email to support@silkroadstudios.in with proper payment details and reason for cancellation.
3. Refund Policy
Refunds may be issued only under the following conditions:
- Payment was made in error (duplicate payment, wrong amount, etc.)
- Service was not delivered due to our internal issues
- Cancellation request was approved within the 24-hour window
Approved refunds will be processed within 7–10 business days to the original payment method.
For more details on our refund process, please refer to our Refund Policy.
4. Non-Refundable Conditions
We will not be able to offer refunds in the following situations:
- Change of mind after enrollment or service confirmation
- Delay or dissatisfaction due to client-side reasons
- Failure to attend scheduled programs/events/workshops
5. Mode of Refund
All refunds, if approved, will be made through the same payment method used at the time of purchase (e.g., PhonePe, UPI, Bank Transfer, etc.).
6. Contact for Refunds
If you believe you qualify for a refund or need help regarding a cancellation, kindly contact us at:
📧 support@silkroadstudios.in
📞 +91 96505 66861
📍 Parsvnath Platinum, D-316, Block D, Swarn Nagari, Sector Swarn Nagri, Greater Noida, UP 201310