Last updated: July 18, 2025
At SILK ROAD STUDIOS PR, we strive to deliver high-quality products and services that meet your expectations. However, if you are not fully satisfied with your purchase, we’re here to help you through our clear refund process.
✅ Eligibility for Refund
To be eligible for a refund, your request must meet the following conditions:
- The product/service was purchased directly from SILK ROAD STUDIOS PR through our official website.
- A valid reason for dissatisfaction is provided (e.g., damaged item, incorrect delivery, non-delivery).
- The refund request is raised within 7 days of delivery/service completion.
- The product must be unused, undamaged, and returned in its original packaging (if applicable).
🔁 Non-Refundable Items
We do not offer refunds for:
- Digital downloads once accessed
- Custom or personalized items
- Services already delivered or partially used
- Sale or clearance items
📅 Refund Process Timeline
Once your refund request is received and inspected, we will notify you via email.
- Refund Processing Timeframe:
After approval, your refund will be processed within 7 business days. - Refund Credit Timeframe:
The credited amount will reflect in your original payment method within 7–10 business days after processing, depending on your bank or payment provider.
📦 How to Request a Refund
Please contact us with your order ID and reason for refund at:
📩 support@silkroadstudios.in
Or call: 📞 +91 96505 66861
We may request additional details or photographs depending on the nature of your claim.
📝 Late or Missing Refunds
If you haven’t received a refund yet:
- Recheck your bank account.
- Contact your credit card company or bank—it may take some time before your refund is officially posted.
- If you’ve done the above and still haven’t received your refund, please contact us at support@silkroadstudios.in.
🙏 Need Help?
We’re here to assist.
Feel free to reach out with any questions about your refund at support@silkroadstudios.in.
SILK ROAD STUDIOS PR reserves the right to update or modify this policy at any time without prior notice.